Contact | Requesting documents and statements | Student Services (2024)

Please note that you candownloada Proof of Enrolmentyourselffrom your OsirisStudent account. The head of our department has already signed this document.

Log in with your student number and password in yourOSIRIS Studentaccount. Under “My details” you click on “Enrolment study program”. Click on "declaration of enrolment" to download the document. If you need ahard copy, you can visit Student Services at theContact Centre.

If this document does not contain all the required information, please email Student Services. You can think of the following additions and mention them in your request:

• for military purposes;
• language of instruction;
• with or without tuition fee mentioned;
• English or Dutch language.

Please note that as an Exchange-, Subsidiary-, or 'Kies Op Maat' (KOM) student, you cannot download a declaration of enrolment yourself.Please get in touch withStudent Servicesfor your request.

Some authorities require you to present a proof that you are no longer registered at our university. Depending on the authority or company, such a proof is called 'certificate of de-enrolment', 'proof of de-registration' or declaration of de-enrolment'.

You can request such a statement through Student Services.

You can request a certified copy of your transcript of records at Student Service.

Please send an email to Student Serviceswith your request. Indicate your choice:

• digital version, received by email as PDF;
• hard copy, received by postal mail: please provide a valid correspondence address;
• or visit our service desk.

You might need a statement for admission to another university regarding the language of instruction and examination. You can request this statement by sending an email to Student Services.

E.g.:"The language of instruction and examination used in the Master’s/ Bachelor's programme is English."

If you decide, in the course of the academic year, to transfer to another programme within the University of Twente or want to add a second programme, you can use the form ‘enrolment request for a second programme at the University of Twente’. You need the approval of both of the study advisers before handing in the document.

Please hand in the original form at the desk of the Contact Centre or send it as an attachment to Student Services. This process can take up to two weeks.

If you are already enrolled as a student at the University of Twente, you can get, under certain conditions, an exemption or reduction of tuition fees for your enrolment at another university or institution (e.g. registration as a subsidiary student).

You can request this Bewijs Betaald Collegegeld (BBC)by contacting our service desk. We will send the certificate directly and digitally to the other university or institute. Clearly indicate the receiving university in your request.

For scholarship or other funding purposes, you might need to present aninvoice, stating the amount of your tuition fee. This invoice statement can be requested by contacting our service desk and will be issued digitally.

This invoice might be requested by a third party like a bank (for a loan application) or scholarship provider.

Changing bank account details

When you want to change your bank account number, please download and fill out the Payment modification form on this webpage. You can hand it in at our Student Services desk or send a digital copy as an attachment to studentservices@utwente.nl.

Do you apply for student finance, and you have to pay a higher tuition fee than the legal tuition fee (statutory tuition fee)? Then DUO needs proof which shows the amount of tuition fees you pay.

Student Services can complete the specific form for you. Please complete as much personal details yourself, before handing over the document to Student Services.

You should upload the form in My Duo (Mijn DUO). If that is not possible, it should be e-mailed to documenten@duo.nl.

Once you have decided to take up a loan with the University of Twente to buy your Notebook, one of the conditions to be considered for the loan is that you have already enrolled with the University of Twente and that your application has been processed by the Student Services Contact Centre.

Are you a currentstudent? Then also download this form:Download Form.

The first part of the form needs to be completed by Student Services, and needs to be signed by the student at the bottom. You can visit us at our service desk, or email the document to studentservices@utwente.nl.

You can request a certified copy of your original diploma. This can be done either in person at our service desk, or by sending an email to studentservices@utwente.nl.

Hard copy:
- bring the original diploma + supplement;
- bring an ordinary copy of the diploma + supplement;
- bring your passport/ID or student card.

Digital copy:
- send a good quality scan of the original signed diploma + supplement to our email address;
- include a copy of your passport/IDas well.

International students are allowed to spend a period of up to twelve months in the Netherlands ( ‘zoekjaar’ or ‘orientation year’) to find a job as a highly skilled migrant ('kennismigrant') after graduation.To apply for a orientation year, please visit thewebsite of the IND.

If you have not yet received your diploma, you will receive a 'statement of completion' form from the IND, which serves as a substitute for your diploma in your Search Year visa application.

This form can be completed and signed by Student Services, you can send the document digitally to our email address, or bring the form to our service desk.

We can only complete the form once your graduation is officially processed in Osiris.

You have lost your diploma. A diploma is issued only once, so if it is no longer in your possession, we cannot make a new diploma. It is however possible to receive a statement that you have obtained your diploma.

You can download a digital copy of your diploma at the DUO Diploma Database.

You can request an official graduation statement at Student Services.

Formblatt 5, can be requested at Student Services. Please complete as much as you can of this form yourself. Your study progress will be verified in Osiris and completed on the form accordingly.

You can already fill in the following information:
- Personal details;
- University address;
- Study program;

Student Services can also complete certain forms that are required by third parties regarding your current registration at our university.

For example your insurance company, pension, etc.

We kindly ask you to complete the document as much as possible yourself, before handing it over to Student Services.