Lincare Reviews - Read 210 Genuine Customer Reviews | lincare.com (2024)

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“I have not dealt with this company before, but have dealt with a number of services companies. The service tech assigned to me was a Mr. Marshall Campbell. To say I was impressed would be an understatement. He was knowledgeable about his product, courteous and extremely patient and kind when dealing with an old, nervous man. He is an asset to his company and I predict will go far”

“Such a frustrating co to work with both locally and nationally—-VERY unfriendly ppl—-incompetent—never get what I order—last order over 1 year ago I ordered 2 nasal pieces—-I received 5 (got charged for 6) and a headpiece—called local office and was told how much it would cost if I kept it—-it was TOTALLY wrong—received a bill for $132.00 which I payed—-11 months later I receive another bill for $49.00 for I don’t know what as I haven’t ordered anything in a year—-the woman I talked to was so RUDE the I yelled at her and hung up—-I will NEVER use this company again!!! Was told no bills had been sent out in 6 months—-this company is SO mismanaged I cannot believe they are still in business —-DO NOT USE THIS COMPANY!!!”

“I have tried numerous times to get them to answer the phone. They had a guy named Joe that was fantastic, but sadly he quit about 3 weeks after we signed up with Lincare. Haven't seen a tech since then and can't get them to answer the phone. Not a good way to run a business.”

“Ron Wilson of the Beltsville, Maryland location has been AMAZING. We have had complications where we have had to travel on short notice. He made it happen. He had to follow up with other locations (because they weren't so great) and if we didn't have him, I would not have been surprised that we would have been stranded without the lifesaving equipment Lincare supplies. He is always pleasant and personable and makes every call seem like we are not a burden (and I know we must be). He is a excellent representative for Lincare. Because we had him and the Lincare Beltsville team including Imani, we did not look for another oxygen supplier.”

“I can only give five stars to the employees at Lincare Customer and Delivery but would like to give more credit to all. I have spoken to Michelle several times and many others with names I can't remember, I am 73 years old give me a break not remembering.I want to thank them all for the 100 per cent attention I have been given from them and also I can't forget Jim who delivers for me every other week. Good job GuysThanks Ted Psarianos”

“I got the runaround for 2mos trying to get a new CPAP. Customer service is horrible and now I'm receiving bills on supplies I didn't order. I was told that they no longer work with my insurance, so of course I no longer ordered anything. This is the worst company I have ever worked with. Stay away!!!!!!!!”

“I cannot stress enough how good Lincare is. They came out at 10pm to fix our oxygen. They sent someone out over 4th of July with a portable tank because we had storms come through that knocked out our electricity. This is an amazing company that really cares about their clients. I feel safe knowing they are taking care of us. AAA+++ serviceThank you Lincare. ❤️”

“I just want to thank all of you at Lincare, especially Al, I was in the hospital in ICU and needed oxygen fast so I could go home. The bottle that I had was somehow empty for the ride home and Al came all the way over to virtua Voorhes and drop me off a nice big bottle! Give this guy a huge raise. If it wasn’t for him I would not have been able to go home. Saved us a lot of trouble!!He was very polite and professional. He went above and beyond for me thank you Al!!!!!!”

“Sub-standard customer service and very high prices. After several years, I am moving to a different company”

“I was told I had 1 week to get a different mask for the CPap . I called to try and talk to someone and the person that answered said they had 48 hours to call me back. I waited and no one called me back. I called 48 hours later and no one answered the phone. I decided to take the CPap back and I will deal with another company. Their customer service is very poor. I drove 24 miles each way to get there and I will never go back. The only thing that was good was Ashley.”

“I have called to have my oxygen picked up. I have called several times. Nobody calls you back.”

“I ordered annual replacement parts for a BPAP device mid March 2024. As of July 2, 2024 I still don't have any supplies. The original order was cancelled(reason unknown). Then I needed preauthorization from my insurance. Insurance had already provided authorization. Then 3 times it was supposedly shipped, but never received! No one seems to know why. My headband is broken( using an old shoe string), no pillows or filters and the hoses are showing signs of distress. I told my spouse if I die during the night or the roof blows off the house to contact the meanest most obnoxious attorney on the planet to file a law suit against Lincare!”

“This is the worst company I have ever dealt with!! I have been on hold with Lincare and their associate company trying to geta. a monthly invoiceb. a backpack for my portable concentratorI will change suppliers the minute I get the ok from my doc and insurance.”

“Was charged $351 for an autodebit that should be $61. I caught it on my statement, called them who told me to call my insurance and they had no record of it. Insurance called them and they "fixed it by saying I only owed $61 and the previous month's balance of $61. I told them that is taken out already on my statement and had to have insurance call them back to get it reduced back to the original $61. They still haven't reimbursed me a month later and billed me $71 this month. I've been on hold for almost two hours, after the original robot menu hung up on me 3 times. Knowing my CPAP is through them and that I'm attached to them until I can get another in a few years is a nightmare. -5/10”

“I am trying to contact customer services and have been on the phone for 51:01 mins. They keep assuring me that they appreciate my time and that look forward to speaking to me. But no action in that direction so far.”

“I have repeatedly requested a stop in supply delivery for my cpap. They keep billing my insurance and I get billed as well. As I'm typing this, I've been waiting to speak to a customer Service billing rep for the last 30 minutes. I'm about ready to return everything and be done with them!”

“After trying to contact this company for over 2 months about an insurance change and never being able to reach a human or leave a message, I finally got an email from them on June 5th telling me that they were going to debit my checking account an enormous amount on June 3rd. Wtf. Getting in touch with anyone from this company is virtually impossible. When I drive to the local office there is never anyone there. Finally today I was able to reach someone on the 800 customer service line who had such a heavy accent I could hardly understand her. She was totally rude and unapologetic for lincares incompetence. My situation is still unresolved.”

“Today is June 26th. , I have been getting the run around from Lincare in Fall River MA for over two months. On April 8th I was told that my sleep anpnea machine wouldn’t even be looked at because it was over five years old. Every time they tell my doctor they need a document for the new machine and we think everything is all set they come up with something else that is needed. Now the manager is no longer returning the calls from my doctors office. This is the worst experience I have ever had with any business in my entire life. The absolute worst. Avoid them like the plague. Go to any other medical supply company but them.”

“hello my name is Wayne and I know that my wife has written a review but I want to say something too. I have a concentrator and a carry portable one also and let me tell between Tasha (manager0 and Ray our delivery man,I would be lost they always make sure it is working so the I can get out and about and not have to stay home all the time. When my portable was in repair shop they made sure I had enough tanks to use and they are very respectful and kind. Thet Rapid City team are the best !! please make it a great work place so that we do lose not them thank you so much !!”

“You guys are the worst excuse for a functioning company. Everytime I try to place an order, you screw it up. I recently placed an online which was a challenge with your dysfunctional website. After completing it. I received a phone call from someone there saying there was a problem with my order. I called shortly after and spoke with a gentleman there. He said there was a discrepancy with my insurance. I advised him that it hadn't changed in 4 years and that everything on my order was correct. He then put me on hold to speak with his supervisor. After waiting for what seemed like an eternity. I got tired of waiting and hung up. I called the next day and spoke with a woman to try one last time to clear things up. She advised my that they could not find my online order. And began reciting all the equipm6i wax "eligible" for. I told her I didn't need everything she mentioned. And that I only needed what I ordered online. Again, she told me she couldn't find my online order. WTF! These people are clueless. I'm so done with Lincare. I will continue to order from online CPAP supply companies who charge less for the same equipment. But don't offer insurance compensation.”